FAQ/Helpful Links
Will Sunday Service return?
While there is no immediate plans to bring back Sunday service, it is a goal set forth in SARTA’s latest Transit Development Plan 2030 which documents service goals for the next five years.
I can’t afford a full-price pass, what are my options?
If you are a Stark State student or faculty, you can ride for free with your Stark State ID.
If you are a Canton City Schools student grade 7 – 12, you may be able to ride for free. See your school administrator to get more details.
We also offer a discounted Student Pass (see eligibility requirements here) and reduced rate fares for those 65 and older or with permanent disabilities.
Can I make a proline or D2D reservation more than Four days in advance?
No, rides may be reserved up to four days in advance but no later than one business day before the trip date.
Does SARTA run on major holidays?
We do not operate on major holidays, here is the list of holidays:
New Year’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day
We do operate on other holidays such as Martin Luther King, Presidents Day, Good Friday and Veterans Day.
Do you have a lost and found? what if i lost something on the bus?
Yes, we do, visit our Lost and Found page for information.
How much does it cost to ride sARTA?
We have several fare options, visit our Fares and Passes page for more information.
Are all of the buses wheelchair accessible?
No, most SARTA buses are wheelchair accessible. For passengers with ADA recognized disabilities you may be eligible for Proline services. More information is located on our Proline Page.
Do All Of The Buses Have Bike Racks?
No, most SARTA buses have bike racks.
What are your office hours and location?
Our main offices are located at 1600 Gateway Blvd SE, Canton, Ohio 44707. We are open 8AM to 4:30PM, Monday through Friday.
How can I advertise on your buses?
To advertise on any of SARTA buses or on our electronic screens, to learn more visit Advertising with SARTA.
Where is my bus? how do I find a bus stop?
SARTA offers real-time transit information through its GPS-powered program, PinPoint.
It can be accessed from any mobile device on the Mystop App (Apple or Android), from a desktop computer or by phone. PinPoint allows riders to track their bus, receive text/email alerts, and much more. To begin using, simply download the PinPoint app to your mobile device or visit our PinPoint page.
Can I be notified about service changes?
Yes, you can create an account in PinPoint. Once you have an account, you will need to select the way you want to receive your alerts and the route(s) (eventually link to tutorials). You can also set up re-occurring alerts to for routes you take frequently, and it will txt/email you when the bus is about to arrive at the stop. In your account, you can set the time to alert you to be 5, 10 or more minutes so you have plenty of time to get to your stop.
What programs does sARTA have for students?
SARTA has a discounted Student pass. If you are a Stark State student, you can ride for free. If you are a Canton City Schools student grades 7 – 12, you may be able to ride for free.
Where and When can I buy a pass? Can I buy a pass online?
Passes can be purchased online, in the EZFare App, at any of our 4 transit centers, and the Alliance Community Hospital.
What senior, veteran, or aDA programs does SARTA offer?
SARTA offers Fixed Route and Proline ADA Paratransit. For more information on these services, check out the Getting Around page.
What is SARTA planning for the future?
SARTA has established short-range service goals in the Transit Development Plan 2030 which include improvements to frequency, Proline Plus expansions, and Sunday service. Some of which are already underway. SARTA has also begun some strategic planning that will establish more long-term goals which address the needs of the organization as a whole and addresses needs such as fleet, facilities, staffing, and service delivery models.
Where do SARTA riders go on the bus?
They go to work, the grocery store, medical appointments, shopping, dinner out with friends, to school, or visit their friends or family.
What is the number for SARTA’s Customer Service line?
Customer Service is at (330) 477-2782, option #2.
Where do I get a schedule for my bus? how do I read a schedule?
Schedules for all SARTA buses can be viewed on our schedules page. To learn how to read a SARTA bus schedule, contact our Travel Training Outreach Specialists at (855) 887-2782. or our Travel Training page.
How late do SARTA buses run?
SARTA fixed route buses run from 5:20a until 9:45p. All SARTA routes and schedules can be found on our schedules page.
If I need to take more than one bus to get where I’m going, do I need to pay each time i board?
If you need to ride more than one bus you can request a transfer ticket at the beginning of your trip (first route you ride) and use it on your second bus. However, its more cost effective to purchase an All Day bus pass for $3.00 or if you ride regularly a 31-day monthly pass for $45.00. All ticket information is located HERE.
How do I get to Cleveland using SARTA?
If you need to get to Cleveland using SARTA, you will now use the SARTA Route 81 to Akron Metro. There, you will transfer to the Akron Metro Route 61. Route schedules can be found by clicking below.
Why am i not seeing SARTA buzz alerts?
In case you are not receiving SARTA Buzz alerts, please check your devices spam or junk messages.
HElpful Links
- Canton Airport (CAK) – www.akroncantonairport.com
- Canton First Friday – www.CantonFirstFriday.com
- Canton Palace Theatre – www.cantonpalacetheatre.org
- Visit Canton – www.visitcanton.com
- Canton Regional Chamber of Commerce – www.CantonChamber.org
- Massillon Public Library – www.massillonlibrary.org
- Massillon Museum – www.massillonmuseum.org
- Massillon Parks & Recreation – www.massillonrecreation.com
- McKinley Presidential Library & Museum – www.mckinleymuseum.org
- Pro Football Hall of Fame – https://www.profootballhof.com/
- Rodman Public Library – www.rodmanlibrary.com
- Stark Library – www.starklibrary.org
- Stark County Fair – www.StarkCountyFair.com
- The Stark County Park District – www.StarkParks.com
Stark County Community Helpful Links
- Addiction/Rehab Centers – www.addictions.com/rehabs/ohio/
- Stark Help Central – www.starkhelpcentral.com