Title VI

Title VI of the Civil Rights Act of 1964 states that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” The Environmental Justice (EJ) component of Title VI requires recipients of Federal funding to identify and address disproportionately high and adverse effects programs, policies, and activities may have on minority and low-income populations.

In accordance with the provisions of Title VI, SARTA:

Title VI Complaint Process

Any individual who believes they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of their race, color or national origin may submit a formal complaint to SARTA. Complaints must be filed within 180 days of the alleged incident and may be submitted via the following means:

By mail

Download, print, and complete the Title VI complaint form and mail it to:

SARTA, Director of Development and Special Projects, 1600 Gateway Blvd. SE, Canton, OH 44707
The completed form may also be faxed to (330) 454-5476

By phone

Call the Director of Development and Special Projects at 330-477-2782 to file a complaint verbally.


Complete and submit the online form below.

When submitting a complaint please provide the following information:

Complaints may also be filed directly with the Federal Transit Administration.

By mail
Download and complete the FTA complaint form and mail it to:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

By email

Email the completed for to [email protected] with “FTA complaint form” included in the subject line.

By phone

Call 866-377-8624, 202-366-4043, 800-877-8339 (TTY) to file a complaint by phone.


SARTA will promptly investigate all complaints. Reasonable measures will be taken to protect confidential information. Investigators will interview the complainant, witnesses, and others with knowledge of the alleged violation, identify and review relevant documents, practices, and procedures, and take other steps that may be necessary to determine if a violation occurred. SARTA will make a reasonable effort to complete investigations no later than 14 days after a complaint has been filed unless circumstances impede the investigator’s ability to initiate and/or complete the inquiry.

Reporting and resolution

SARTA will issue a final report at the conclusion of the investigation and notify the complainant of the investigator’s findings. If a Title VI violation has occurred SARTA will take appropriate steps to resolve the situation.

If there is an appeals process insert it here.

Paper Form

Download the PDF form and mail or fax it to either SARTA or the US Department of Transportation.


Director of Development and Special Projects

1600 Gateway Blvd. SE Canton, OH 44707


FAX: (330) 454-5476

U.S. Department of Transportation

Federal Transit Administration

1200 New Jersey Ave., SE Washington, D.C. 20590

Online Form

Please use this form for reporting any incidents in which you feel you were discriminated against. Below is a list of protected classes SARTA prohibits discrimination of any kind toward individuals.
For Title VI complaints that fall under the three specific classes – race, color, or national origin – please fill out the form and submit it to SARTA attention:
Director of Development and Special Projects
1600 Gateway Blvd SE
Canton, OH 44707
(330) 454-5476 ~ Fax
For a full copy of SARTA’s Title VI procedures, or for questions about this process, please visit our website at www.sartaonline.com/contact/title-vi-complaints/ or call (330) 477-2782 to speak with the Director of Development and Special Projects.