SARTA's Proline Service

SARTA is here to offer transportation service to all our passengers with different needs.  That is why we offer our Proline Service to customers with ADA recognized disabilities.

Proline offers transportation services county-wide in small buses that are fully equipped with the staff and equipment that can transport disabled individuals to and from their end point.  Unlike our fixed route services, these trips are scheduled in advance. 

How can I qualify for the Proline Service?

1. In accordance with the Americans with Diabilities Act (ADA), SARTA offers Paratransit Service to individuals who, because of a functional disability (physical or cognitive) cannot access or use our fixed route bus service.

2. Download the ADA Application and return it with the medical verification page completed by your doctor, or click here to fill our our online assesment and download the medical verification to have completed by your doctor and mailed into SARTA.    You can also obtain an application by calling 330-47-SARTA or 330-455-2292.  Once your application has been processed you will recieve a client identification number and will be considered eligible.

How can I book a ride on the Proline Service

1.  Qualified riders can call 330-455-2292 to make reservations 3-4 days in advance (depending on the day).  Reservations are accepted from 7:30 am - 5:00 pm; Monday-Friday on any day preceding a service day

2.  Rides are available Monday-Saturday (except major holidays), from 5:30 am until 12:00 am. 

How much will it cost to ride Proline?

Single Fare: $2.25

10-Ride Ticket: $22.50

31-Day Pass: $63 (31-Day Passes can be purchased online here)

* All Proline passes can be utilized on Fixed Route buses

All fares are available in the Fares & Passes section of the website.  

What are the procedures for using Proline?

A full listing of procedures is available in the Paratransit Policies Manual. 

Riders should also be aware of the penalties that result from No Shows, Cancels at the Door, or Late Cancels which is located in the Policies Manual. An appeal request form can be downloaded here.