Rider Rules

Rider safety and security of our riders are a priority, please be courteous and follow the rules. 

Rider Do’s

  • Ensure you are seen at the bus stop so that you are not left behind.
  • Have your fare ready upon boarding the bus.
    • Transfers are available upon request when boarding the bus and are good for one hour on any SARTA bus.
    • Ability to get a transfers or change cards as well as fares are subject to change
    • Change cards are issued if you do not have exact change.
  • Put bike on bike rakes, all SARTA buses have bike racks and can fit up to 2 bikes. Bike rack are available on a first come, first serve basis.
  • Let those with disabilities or senior citizens have the priority seating in front of the bus.
  • Pull signal string at least one block prior to your desire to exit at the next bus stop.
  • Properly secured oxygen supplies, they must not obstruct the aisle.
  • Use a seat if available.
  • Hold on when standing in the aisles, if a seat is not available.
  • Keep belongings with you at all times.
  • Wear clothing that appropriately covers your body, including undergarments and shoes at all times.
  • Secure strollers by folding and storing.
    • Small children should remain in a carrier/car seat while on the bus and held securely by an accompanying adult.
  • Use headphones to listen to music, if necessary remove headphones or lower the volume so you can hear when exiting the bus or at a bus stop
  • Stay out of the bus lanes and be alert for moving vehicles at the transit centers.
  • Do not use profanity, keep voice low and do not use speakerphone when talking on your cell phone
  • Ensure health related open sores and wound are properly covered. *
  • Ensure potential biohazards are properly secured. *
  • Keep animals secured in a carrier or on a leash including service animals. Animals must be in a carrier on the passengers lap, with the exception of service animals. Passengers must keep their animals under control, and the animal must not be disruptive or pose a threat to other passengers. Failure to do so may result in the passenger being requested to exit the vehicle. * 

Rider Don’ts

  • Eat or drink on the bus, including alcohol
  • Get on the vehicle if you are impaired due to the use of alcohol or illicit drugs
  • Smoke, including E-cigarettes, inside SARTA vehicles, facilities or within 20 feet of any SARTA facility or bus.
  • Bicycles are not allowed inside the bus.  
  • Possess and /or consume:
    • Illegal substances, including alcohol illegally
    • Flammable, explosive or hazardous materials
    • Unauthorized weapons and contraband--concealed or otherwise
  • Do not litter or leave trash on the bus.
  • Take photos and videotape.
  • Damage property in, on, or around SARTA vehicles or facilities, including graffiti.
  • Do any illegal activities
  • Harass other passengers, SARTA employees, contractors or representatives
  • Stand in front of the yellow safety lines, while the bus is in motion.
  • Stand in stairwells
  • Fight
  • Push
  • Horseplay
  • Throwing things
  • Shout or use vulgar language
  • Wear ski masks or appeal that has obscene language/gestures
  • Stick any objects or part of your body out of the bus windows
  • Talk to the bus operator while the bus is in motion, unless absolutely necessary
  • Bring on more bags or packages than you can carry on and off the vehicle by yourself unassisted
  • At the Transit Center
    • Solicit
    • Loiter
    • Gamble
    • Skateboard
    • Ride a bike
    • Roller skate

Service Animals

  • The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or her. "Seeing eye dogs" are one type of service animal, used by some individuals who are visually impaired. The care or supervision of a service animal is solely the responsibility of his or her owner. The passenger and the service animal may be asked to exit the vehicle if the service animal’s behavior poses a direct threat to the health or safety of others.
  • Persons with disabilities who use service animals are allowed to board with their service animal. Operators may ask any passenger if their animal is a service animal and/or if the animal assists them with their disability, but may not require certification or identification for service animals. Passengers using their service animals must keep their animals under control, and the animal must not be disruptive or pose a threat to other passengers. Failure to do so may result in the passenger being requested to exit the vehicle.

Open Sore and Wounds

  • Passengers who have open sores and wounds shall be transported unless their medical condition presents a “direct threat” to other passengers or the coach operator.
  • Any passenger, including passengers with disabilities, may be refused access to public transportation if visible body fluid leakage or dripping is occurring at the pick-up location. Such leakage or dripping can create a biohazard to other passengers on the SARTA vehicle.
  • A SARTA official may be dispatched to evaluate and determine the appropriate course of action. Based on the evaluation, the passenger experiencing the leakage or discharge may be transported back to their point of origin, their final destination, or to another appropriate destination capable of responding to the passengers’ needs. In certain circumstances, 911 may be contacted to arrange emergency medical care.

Biohazard

  • Passengers riding with a potential biohazard shall be transported unless the biohazard presents a “direct threat” to other passengers or the coach operator.
  • Any passenger, including passengers with disabilities, may be refused access to public transportation if biohazard is leaking or dripping at the pick-up location.
  • A SARTA official may be dispatched to evaluate and determine the appropriate course of action. Based on the evaluation, the passenger experiencing the leakage or discharge may be transported back to their point of origin, their final destination, or to another appropriate destination capable of responding to the passengers’ needs. In certain circumstances, 911 may be contacted to arrange emergency medical care.

Any individual that violates these rules may be removed, barred or banned from any SARTA vehicle, property, or facility, fined or imprisoned as outlined in Ohio Revised Code 306.99. These rules shall apply to all SARTA buses and facilities.  All SARTA buses and facilities are monitored by video and audio surveillance.