SARTA’s D2D SERVICE (PILOT)
What Are SARTA D2D (Pilot) Services?
D2D transportation service is a pilot shared-ride, origin-to-destination pilot for individuals in Canal Fulton that do not qualify for either Proline service. D2D rides must be scheduled in advance. D2D rides are on a FIRST COME, FIRST-SERVED basis.
Who May Use D2D
- People who, have a Canal Fulton address in Stark County, Ohio.
- People that do not qualify for either Proline service.
Using D2D
We strongly encourage new D2D users and family members to take advantage of SARTA’s free travel training service. One of our knowledgeable Outreach Specialists will provide valuable information about D2D’s rules, regulations, and procedures, trip scheduling, payment and other aspects of the service. We believe travel training is key to a successful D2D experience.
We also urge D2D users and family members to review SARTA’s D2D Guide which may be viewed and/or downloaded here. This comprehensive guide addresses important topics including:
- Scheduling and Cancellation Policy
- Registration and Revalidation Process
- Passenger Assistance
- Mobility Devices, Ramps, Curbs & Steps
- Abusive & Disruptive Behavior
- Reasonable Modification process
Scheduling D2D Service
D2D is available Monday through Friday from 6:00 A.M. until 8:30 P.M.
D2D services must be scheduled in advance. Rides may be reserved up to four days in advance but no later than one business day before the trip date.
Ticket Purchasing
Tickets can be purchased:
- Via EZ Fare mobile ticketing app. EZ Fare information can be found HERE.
- Cash, when boarding (Exact amount only).
D2d service is not
- A social service sponsored transportation program.
- Used for group trips
- Door-to-door services and does not use residential driveways. If residential driveway use is requested a reasonable modification must be approved.
What Next?
If D2D services sound right for you, continue by applying now below or continue to the “Get Started” section of this page.
Complete & submit forms
Anyone wishing to use SARTA’s D2D service must complete and submit both a D2D registration form. The D2D registration form may be completed online, submitted by mail, fax or in person.
All questions on the form must be answered completely. Incomplete forms will not be processed. SARTA will process registration no later than 14 days after receiving the complete form. Registrants will be notified in writing by SARTA when registration is complete. Registered D2D users will receive a user ID that will enable them to schedule rides by phone.
Obtain Forms
Download
D2D (Pilot) Registration FormIn Person
Ask a customer service representative at any of our transit centers for the forms.
By Phone
Call (330) 455-2292 | TTY 7-1-1 (1-800-750-0750) to request the forms be mailed to you.
Submit Paper copy Forms
The completed paper copy registration form must be submitted in order for SARTA to register a person for D2D services.
- By mail
- By fax
- In-person at any SARTA Transit Center/Gateway
Mail Completed forms to:
SARTA
Attention: D2D Registration
1600 Gateway Blvd SE
Canton, Ohio 44707
COMPLETED RegisTRATION
Once registration is complete, passengers will receive a registration letter and be issued a unique client ID number that will enable them to schedule trips. Please review the D2D Guide below to learn more about D2D
Schedule your Trip
Scheduling D2D Service
SARTA’s D2D service is available Monday through Friday from 6:00 A.M. until 8:00 P.M. All trips must be scheduled in advance. Rides may be reserved up to four days in advance but no later than one business day before the trip date.
Schedule a trip by phone
Call (330) 455-2292 or TTY 7-1-1 (1-800-750-0750) to make reservations up to four days in advance of the trip date. Phone reservations are accepted Sunday through Friday from 7:30 A.M. to 4:30 P.M.
Reservation Policies
When is SARTA’s D2D Service Available?
SARTA’s D2D service is available Monday-Friday from 6:00AM until 8:00PM. D2D service is not available on Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day and New Year’s Day.
How Much Does D2D Cost and How Can I Pay?
Like SARTA’s fixed route service, D2D is a safe, reliable, convenient, and AFFORDABLE way to travel across Stark County.
Single Fare: $6.00 (Exact Change)
How Far In Advance Can/Must Trips Be Schedules?
D2D Telephone Scheduling
| Day To Schedule By Phone | To Schedule Trips For |
| Monday | Tuesday – Friday |
| Tuesday | Wednesday – Friday |
| Wednesday | Thursday -Monday |
| Thursday | Friday – Tuesday |
| Friday | Monday – Wednesday |
How Do I Cancel A Reservation?
Canceling a scheduled trip
D2D users are asked to provide at least one hour of advance notice if they need to cancel a scheduled trip. A penalty may be assessed for no-shows or for trips canceled less than one hour before the scheduled time or at the rider’s door.
Fortunately, SARTA offers a number of convenient ways to cancel:
By phone: Call SARTA’s Priority Care Line at (330) 455-2292 between the hours of 5:00 A.M. and 10:00 P.M. Select Option Three from the menu.
How Far In Advance Of My Scheduled Time Do I need To Be Ready?
SARTA schedules pick-up times in 30-minute windows. SARTA’s automated system may send a text message or passenger may receive an automated call before their scheduled picked up window with an estimated pick-up time, this does not change the passenger’s pick-up window. Regardless of what the text or call says the passenger is expected to be ready and waiting for their ride at the front door of their house or in the lobby of a complex, apartment building or office, or some other place with a clear view of where the SARTA bus will arrive at the beginning and throughout their 30-minute pick up window.
If the D2D bus arrives earlier than the start of the window time you do not have to be ready until the window time starts.
How Do I Check On A Ride?
Confirming a scheduled trip
Scheduled trips may be confirmed 24 hours a day, seven days a week by calling SARTA’s Priority Care Line number at (330) 455-2292, option #3.