New Proline Procedures Changes
became effective 10/1/09

Click here for a copy:
Paratransit_Policy_(for_10-01-09).pdf
If you need a copy mailed to you, please call Customer Service at
330-477-2782 (option #2).

Call Monday through Friday, 7:30 am to 5:00 pm to make a reservation. If you are calling to ask about a scheduled ride or to cancel your ride, you can call anytime between the hours of 5am to 1:30am.

For more info, go to the Proline Quick Answers Webpage or download the Proline_Quick_Answers.pdf.

Proline is a division of the Transportation Department. Staff includes the Proline/Customer Service Supervisor, who oversees the efficient operation of services, and three Proline Reservationists, who schedule rides and assist Proline customers.

Eligibility:  In accordance with the Americans With Disabilities Act (ADA), SARTA offers Paratransit service to individuals who, because of a functional disability (physical or cognitive) cannot access or use our fixed route bus service.

To use SARTA's Paratransit service you must complete an application, which can be obtained by calling 330-47-SARTA or print a copy from our web site. The last page of the application must be completed and signed by a licensed physician.

Click here for a copy of the Proline Policy document (effective 10-1-09) that explains the service.

 Click here to view/print SARTA's ADA Application

Proline provides service six (6) days a week. Thirty-nine Proline buses operate Monday-Friday, with 16 buses operating on Saturday, and no service on Sunday. In any given month, SARTA’s Proline service provides an average of more than 12,000 rides to qualified individuals within Stark County.

Using the Service:  Qualified riders can call 330-455-2292 to make reservations 3-4 days in advance (depending on the day). Reservations are accepted during normal business hours on any day preceding a service day. Paratransit service and hours reflect the days and hours of fixed route service.

Requesting ADA Paratransit Form:  When requesting an ADA Paratransit form, include your name, address and phone number (with area code).

ADA Application:  The ADA Application form can be obtained in PDF format. You must have Adobe Acrobat Reader to print the application.

To obtain a FREE download of Adobe Acrobat Reader click here: