New Proline Procedures Changes
became effective 4/5/09

Click here for a copy:
Paratransit_Procedures_(for_04-05-09).pdf
If you need a copy mailed to you, please call Customer Service at
330-477-2782 (option #2).

For more info, go to the Proline Quick Answers Webpage or download the Proline_Quick_Answers.pdf.

Curb to Curb Service (Proline) service is a division of the Planning & Community Outreach Department. Staff includes the Proline Supervisor, who oversees the efficient operation of services, and three Proline Reservationists, who schedule rides and assist Proline customers.

Eligibility:  In accordance with the Americans With Disabilities Act (ADA), SARTA offers Paratransit (Curb-to-Curb) service to individuals who, because of a functional disability (physical or cognitive) cannot access or use our fixed route bus service.

To use SARTA's Paratransit service you must complete an application, which can be obtained by calling 330-47-SARTA or print a copy from our web site. The last page of the application must be completed and signed by a licensed physician.

  Click here to view/print SARTA's ADA Application

Proline provides service seven (7) days a week. Thirty-nine Proline buses operate Monday-Friday, with 16 buses operating on Saturday, and 3 on Sunday. In any given month, SARTA’s Proline Curb-to-Curb service provides an average of 13,000 rides to qualified individuals within Stark County.

Using the Service:  Qualified riders can call 330-455-2292 to make reservations 3-4 days in advance (depending on the day). Reservations are accepted during normal business hours on any day preceding a service day. Paratransit service and hours reflect the days and hours of fixed route service. All rides are "curb-to-curb". Curb-to-curb means the driver picks the passenger up at the curb and drops the passenger off at the curb.

Requesting ADA Paratransit Form:  When requesting an ADA Paratransit form, include your name, address and phone number (with area code).

ADA Application:  The ADA Application form can be obtained in PDF format. You must have Adobe Acrobat Reader to print the application.

To obtain a FREE download of Adobe Acrobat Reader click here: