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Customer Service
Q: How much
does it cost to ride the bus?
A: The Regular cash fare is $1.50. Passengers 65 or older and persons with disabilities can purchase a ticket from Customer Service for a $.75 fare. Click
here to go
to our Fare Page for more details.
Q: Which
bus goes between Canton and Akron?
A :The
Canton/Akron express bus. The schedule is here:
http://www.sartaonline.com/81.htm
Q: Does
the bus go to all of the hospitals and emergency
statcare
facilities in Stark County?
A: Yes
Q: Does
the bus travel to Akron/Canton Airport?
A: Yes,
Route 106 now services Canton/Belden Village/Airport areas. The schedule
is here:
http://www.sartaonline.com/106.htm
Q: What
are the hours of operation at the transfer stations?
A: See
this page for Building Locations & Customer Service Hours:
Contact Us
Q: Why
can't I be picked up at an intersection when I "flag stop" a
bus?
A: There are a couple of safety factor reasons for this that
benefits you, passengers on the bus, and traffic. It is very
dangerous for a bus to stop mid-intersection to board passengers
while traffic is flowing from all directions. The possibilities
are there for the passenger to be struck by a car, or create
traffic jams and accidents.
Q: May
I board the bus with food and drink?
A: It
is permissible to board the bus only if the food is in
containers and not opened or consumed during the ride.
Q: Are
baby strollers allowed on the bus?
A: Yes,
but they must be folded down.
Q: Are
pilots dogs allowed on the bus?
A: Yes,
but all other animals must be in a closed, locked animal
carrier.
Proline/Paratransit
Q: Who is eligible for Proline?
A: Individuals
who, because of a functional disability (physical or cognitive)
cannot access or use our fixed route bus system.
Q: How
do I apply for Proline service?
A: You
must complete an Americans with Disabilities Act (ADA)
application, which can be obtained by calling
330-47-SARTA (72782) or by
printing a
copy from this website. The last page of the application
must be completed
and signed by a licensed physician.
Q: What are the hours of Proline
buses?
A: The
bus leaves the garage at 5:40 a.m. and returns at midnight.
Q: What are the office hours of Proline?
A: Reservationists are available Monday through Friday during the
hours of 7:30 a.m. until 5:00 p.m.
Q: How
far in advance should I call to schedule a ride?
A: Reservations
are taken 3-4 days in advance (depending on the day). Call as much in advance as possible
within that period of time.
Q: How
much does Proline cost?
A: Cash
fares are $2.25 each ride. Tickets can be purchased at any SARTA
Transfer Station or you can request tickets via mail or by
calling 330-47-SARTA (72782). A 31-day Pass is $63 and a 10-ride
Ticket is $22.50.
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